CUSTOMER SERVICE

You will be emailed your tracking information as soon as your order is shipped out. Please do not email us asking for tracking information before the allotted time frames on our website. Once you receive tracking information, we are no longer in charge of updating it, as that is not our department. When your order gets shipped out to you, your order is in the hands of the courier that will be delivering your package. They are the ones that scan your order at different stops. You can contact USPS for further updates.

Email us with the subject as RETURN and we will discuss it. We are human and mistakes can happen, if we sent the wrong items we will happily exchange it. We are truly sorry for the inconvenience! Please make sure to email us as soon as you receive the order. If 3 days have passed, we can no longer exchange it or refund you.

You have 5 days from the date you received the item to decide to return it. You will be responsible for the shipping fees. Your item must be unused and in the same condition that you received it, in the original packaging. If you are not satisfied with the item, you will be given a gift card of the same amount your item was. Once your return is received and inspected, we will email you your store credit.

Credit card charge attempts are normally declined due to a mismatch of billing information. If the billing information you entered does not match up with the information on file with your card issuing bank, the transaction may be declined. Please double check the full name and full address on file with your card issuer, and make sure the same correct information is entered into the billing fields when placing an order. If the billing information is correct, then please double check that the card number, expiration date, and security code are all being entered correctly as well. If all information being submitted is correct, then we recommend contacting the issuing bank for your card and inquiring with them what the issue may be.

When order attempts are made and then declined, this means no transactions were processed for the credit card, and no funds were processed for these transactions. Certain banks and credit card companies place holds on users cards for order attempts, even if no actual transactions take place. It appears your bank could be applying this method. Transaction holds on credit cards usually pass within 24-48 hours, but that depends on the policies of the issuing bank, and this process is entirely out of our hands. We do not have the ability to influence when and how credit card holds are implemented, as that is solely up to the issuing banks. If there is a hold enforced by your bank, it should clear here shortly. Any further questions regarding the hold process should be directed to your issuing bank.

Please check your spam/junk folder. If it is not in any of your folders then reach out to us and we will locate your order.